City of Calgary - Team Lead Recreation Service Delivery
Job ID 310779
Location: Calgary, Alberta, Canada
Full/Part Time
Regular/Temporary
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Team Lead Recreation Service Delivery, you will provide leadership and direction to unionized staff responsible for the daily operation of multipurpose recreation complexes. Primary duties include:
Manage staffing functions including: all aspects of the recruitment process, performance management including coaching, training, development, evaluation, investigation and discipline.
Manage partner relationships and ensure compliance on lease terms with sport and recreation organizations within complex.
Participate in operational committees to implement Business Unit policies, standards, procedures and guidelines.
Manage escalated customer concerns (politically sensitive nature).
Provide immediate response to complex-based staff and public emergency situations, critical incidents, security and facility breaches.
Collect and verify information and conduct investigation to complete forms such as: Worker's Compensation Board (WCB), Incident Reports, Spill Release Reports, Near Miss Reports, etc.)
Complete and compile monthly budget variance reports and review various data sources to ensure operations are within budget.
Plan, prepare, coordinate and implement activities for lifecycle projects.
Set direction for programs and services based on facility utilization, demographics and trends (site specific or Recreation wide).
Qualifications
A completed 2 year diploma with at least 7 years of experience, OR;
A degree with at least 5 years of experience.
Your experience must include the following:
Managing Staffing Functions: recruitment, sign on, performance management and staff supervision
Functional Leadership: relationship and vendor management within an arena/pool/Leisure Centre operational setting (IT, Facility Management, Partners, and Safety).
Recreation Facility Operations
Customer Service.
Financial Acumen and Budget.
Recreation programming: dry and/or wet programming, bookings and events.
Pool 1 & 2 and Arena 1 & 2 Operations certifications will be considered assets.
Success in this role requires strong communication, leadership, initiative, strategic decision making and partner relationship skills.
Equivalent combinations of experience and education may be considered.
Pre-employment Requirements
Successful applicants must provide proof of qualifications.
Note: Please note all exempt positions at The City are undergoing a compensation review. This means the union jurisdiction and/or salary range listed here may change. Tell me more
Union: Exempt
Business Unit: Recreation and Social Programs
Position Type: 1 Temporary (up to 24 months)
Location: 2808 Spiller Road SE
Compensation: Level D $74,854 - 111,436 per annum
Days of Work: This position works a 5 day
work week earning 1 day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: November 7, 2024
Job ID #: 310779